This policy explains how Alpha Wolf Labs LLC processes, packages and ships orders placed on alphawolflab.us. It forms part of our Terms of Service. All products are supplied for laboratory research use only.
1. Order Processing & Dispatch Cut-Off
Orders are picked, packed and dispatched from our United States fulfilment facility on working days, excluding weekends and public holidays.
Orders placed and paid for before 2:00PM EST are dispatched the same working day. Orders placed after the cut-off, at weekends, or on a public holiday are dispatched on the next working day.
Payment must have cleared before an order enters the dispatch queue. Orders paid by a method with a settlement delay are dispatched once funds are confirmed, which may move them past the cut-off.
2. Order Verification
Because our products are supplied strictly for research use, some orders are held for verification before dispatch. We may contact you to confirm your identity, your billing details, or that the order is being placed for lawful laboratory research purposes.
Orders that cannot be verified, or where the customer does not respond to a verification request within PLACEHOLDER days, are cancelled and refunded in full.
3. Shipping Rates & Free Shipping
Shipping is calculated at checkout based on destination, parcel weight and the service selected. The exact cost is shown before you confirm payment.
Orders over $199 ship free to eligible destinations. The threshold is applied to the order subtotal after any discounts and before taxes.
PLACEHOLDER — confirm the flat rate and/or rate table for orders under the free-shipping threshold, and confirm which destinations are eligible for free shipping.
4. Carriers & Transit Times
PLACEHOLDER — name the carriers used (for example USPS, UPS, FedEx) and the services offered at checkout.
PLACEHOLDER — state estimated transit times per service. Transit times are estimates provided by the carrier and are not guaranteed; they begin from the date of dispatch, not the date of order.
5. Packaging & Cold-Chain Handling
Peptides are supplied lyophilized and sealed. Parcels are packed to protect vial integrity and product stability in transit, with appropriate insulating or cold-chain materials where the product requires it.
All parcels are shipped in plain, unbranded outer packaging with no product names or descriptions on the exterior. The shipping label carries the business name required by the carrier and nothing further.
On arrival, inspect and store the product according to the storage conditions stated on the product page and Certificate of Analysis. Stability in transit is protected by our packaging; stability after delivery is the responsibility of the receiving researcher.
6. International & Restricted Destinations
PLACEHOLDER — state whether international orders are accepted, and if so to which countries.
Where international shipping is offered, the customer is the importer of record. You are responsible for confirming that the products you order may lawfully be imported into your jurisdiction, and for any customs duties, import taxes, brokerage fees or clearance charges levied on arrival. These are not included in the price paid at checkout.
We do not ship to destinations where the products are prohibited, and we reserve the right to cancel and refund any order to a destination we determine we cannot lawfully or safely serve.
Parcels refused, abandoned at customs, or returned because duties were unpaid are treated as customer-initiated returns and are refunded net of outbound shipping and any carrier charges incurred.
7. Delays, Lost & Damaged Parcels
Once a parcel is handed to the carrier it is in the carrier’s control. Weather, carrier backlogs, customs inspection and incorrect address details can all delay delivery, and these delays are outside our control.
If tracking has not updated for PLACEHOLDER working days, or a parcel is marked delivered but not received, contact us and we will open an investigation with the carrier. Carriers usually require a waiting period before a parcel can be declared lost.
If a parcel arrives damaged, photograph the outer packaging and the contents before disposing of anything and contact us within PLACEHOLDER days of delivery. We cannot process a damage claim without photographic evidence.
9. Shipping & Handling Disclaimer
All products sold by Alpha Wolf Labs LLC are supplied strictly for laboratory and in-vitro research use by qualified professionals. They are not drugs, dietary supplements, cosmetics or food products, and are not approved by the FDA for human or veterinary use, consumption, or application of any kind.
By placing an order you confirm that you are a qualified researcher or research institution, that you are at least 21 years of age, that you are purchasing solely for lawful research purposes, and that you accept full responsibility for the safe handling, storage, use and disposal of the materials once delivered.
Alpha Wolf Labs LLC accepts no liability for loss, injury or damage arising from any use of the products other than the lawful laboratory research use for which they are supplied, or from any failure to store or handle them in accordance with the conditions stated on the product page and Certificate of Analysis.
This disclaimer is referenced from the footer as ‘Shipping & Handling Disclaimer’ and links directly to this section.